1.8 Success Criteria & KPIs¶

Document Information¶

Item	Details
Document Version	1.0
Last Updated	December 2025
Author	Network Architecture Team
Organization	Abhavtech.com
Classification	Internal Use Only

1.8.1 Overview¶

This section defines the success criteria and Key Performance Indicators (KPIs) for the SD-WAN migration project. These metrics establish measurable outcomes that will be used to evaluate project success at each phase and final delivery.

Success Framework¶

Technical Success: Network performance meets or exceeds targets
Operational Success: Simplified operations, reduced incidents
Financial Success: Cost savings realized as projected
Business Success: User satisfaction and productivity improved

1.8.2 Technical Success Criteria¶

Network Performance KPIs¶

KPI	Baseline	Target	Measurement Method
WAN Availability	99.92%	99.99%	vManage uptime reports
Regional Latency	25 ms	<20 ms	vAnalytics measurements
Inter-region Latency	175 ms	<160 ms	BFD probes
Jitter	15 ms	<10 ms	vManage SLA metrics
Packet Loss	0.15%	<0.05%	Real-time monitoring
Failover Time	N/A	<1 second	Automated testing

Application Performance KPIs¶

Application	Current	Target	Acceptance
Voice MOS	3.8	>4.2	95% of calls
Video Quality	Variable	1080p sustained	90% of sessions
SAP Response	2.5 sec	<2 sec	95^th percentile
O365 Latency	85-120 ms	<50 ms	All sites
Webex Quality	3.5	>4.0	95% of meetings

Success Criteria Visualization¶

                    PERFORMANCE SUCCESS DASHBOARD
    ═══════════════════════════════════════════════════════════════

    AVAILABILITY          LATENCY               QUALITY
    ┌─────────┐           ┌─────────┐           ┌─────────┐
    │ Target: │           │ Target: │           │ Target: │
    │ 99.99%  │           │  <20ms  │           │  >4.2   │
    │         │           │         │           │  MOS    │
    │  ████   │           │  ████   │           │  ████   │
    │  ████   │           │  ████   │           │  ████   │
    │  ████   │           │  ████   │           │  ████   │
    │  ████   │           │  ██░░   │           │  ███░   │
    │  ████   │           │  ░░░░   │           │  ░░░░   │
    │  99.99% │           │  18ms   │           │  4.3    │
    └─────────┘           └─────────┘           └─────────┘
       ✅ PASS               ✅ PASS              ✅ PASS
    ═══════════════════════════════════════════════════════════════

1.8.3 Operational Success Criteria¶

Operational Efficiency KPIs¶

KPI	Baseline	Target	Measurement
Mean Time to Repair (MTTR)	4 hours	<1 hour	Incident tickets
Change Implementation Time	2 weeks	<1 day	Change records
Configuration Errors	15/month	<3/month	Audit logs
NOC Escalations	45/month	<15/month	Ticket analysis
Automation Rate	20%	>70%	Process metrics

Site Deployment KPIs¶

Metric	Current	Target
New Site Deployment	8-12 weeks	<2 weeks
Site Onboarding (ZTP)	Manual	Automated
Policy Deployment	Hours	Minutes
Template Reuse	0%	>90%

1.8.4 Financial Success Criteria¶

Cost Reduction KPIs¶

Category	Year 1	Year 2	Year 3	Total
MPLS Reduction	50%	80%	100%	$X,XXX,XXX
Operational Savings	20%	40%	50%	$XXX,XXX
Productivity Gains	1%	2%	2.5%	$XXX,XXX
Net Savings	$XXX,XXX	$XXX,XXX	$XXX,XXX	$X,XXX,XXX

Financial Milestones¶

Milestone	Target Date	Criteria
First MPLS cancellation	Month 6	2 circuits cancelled
50% MPLS reduction	Month 12	8 circuits cancelled
Break-even point	Month 14	Cumulative savings = Investment
Full MPLS elimination	Month 18	All MPLS cancelled
Target ROI achieved	Month 36	233% ROI confirmed

1.8.5 Business Success Criteria¶

User Satisfaction KPIs¶

Metric	Baseline	Target	Method
Network NPS	+15	>+40	Quarterly survey
Help Desk Satisfaction	3.5/5	>4.⅖	Ticket surveys
Application Performance Rating	3.⅖	>4.0/5	User surveys
Remote Worker Satisfaction	3.0/5	>4.0/5	Pulse surveys

Business Agility KPIs¶

Capability	Current	Target	Success Criteria
Time to new branch	8-12 weeks	<2 weeks	3 sites deployed in <2 weeks
Time to bandwidth change	4-6 weeks	Same day	5 changes completed same day
Cloud app onboarding	2-4 weeks	<3 days	O365/SFDC optimized in <3 days

1.8.6 Phase-Based Success Gates¶

Phase 1: Foundation (Months 1-3)¶

Gate	Criteria	Status
G1.1	Controllers deployed and operational	Required
G1.2	Pilot site (Bangalore) live	Required
G1.3	SD-Access integration validated	Required
G1.4	Team training completed	Required

Phase 2: Expansion (Months 4-9)¶

Gate	Criteria	Status
G2.1	All India sites migrated	Required
G2.2	Cloud OnRamp operational	Required
G2.3	First MPLS circuits cancelled	Required
G2.4	NOC fully trained	Required

Phase 3: Completion (Months 10-18)¶

Gate	Criteria	Status
G3.1	All global sites migrated	Required
G3.2	All MPLS eliminated	Required
G3.3	Target KPIs achieved	Required
G3.4	Project formally closed	Required

1.8.7 Acceptance Criteria Matrix¶

Technical Acceptance¶

Component	Acceptance Criteria	Validation Method
SD-WAN Controllers	99.99% uptime for 30 days	Monitoring data
WAN Edge Routers	All tunnels established	vManage dashboard
IPsec Tunnels	<1% tunnel flaps/day	BFD statistics
AAR Policies	SLA maintained during failover	Failover testing
Cloud OnRamp	<50ms to SaaS apps	vAnalytics

Operational Acceptance¶

Process	Acceptance Criteria	Validation
Monitoring	All alerts configured	Test alerts
Runbooks	Documented and tested	Tabletop exercises
DR Procedures	Successful DR test	DR drill
Change Management	Templates approved	Change board

1.8.8 Success Measurement Dashboard¶

Executive Dashboard Template¶

    ╔═══════════════════════════════════════════════════════════════╗
    ║            SD-WAN PROJECT SUCCESS DASHBOARD                   ║
    ╠═══════════════════════════════════════════════════════════════╣
    ║                                                               ║
    ║  OVERALL PROJECT STATUS: ██████████░░░░ 75% Complete         ║
    ║                                                               ║
    ║  ┌─────────────────┬─────────────────┬─────────────────┐     ║
    ║  │   TECHNICAL     │   FINANCIAL     │    BUSINESS     │     ║
    ║  ├─────────────────┼─────────────────┼─────────────────┤     ║
    ║  │ Availability    │ MPLS Reduction  │ User NPS        │     ║
    ║  │ ✅ 99.99%      │ ✅ 65%         │ ⚠️ +32          │     ║
    ║  │                 │                 │                 │     ║
    ║  │ Latency        │ OpEx Savings    │ Time to Site    │     ║
    ║  │ ✅ 18ms       │ ✅ $XXXK       │ ✅ 10 days     │     ║
    ║  │                 │                 │                 │     ║
    ║  │ Voice MOS      │ ROI Progress    │ Agility Score   │     ║
    ║  │ ✅ 4.3        │ ⚠️ 156%       │ ✅ 85%         │     ║
    ║  └─────────────────┴─────────────────┴─────────────────┘     ║
    ║                                                               ║
    ║  RISKS: 2 Medium | ISSUES: 1 Open | SCHEDULE: On Track       ║
    ╚═══════════════════════════════════════════════════════════════╝

1.8.9 Success Criteria Summary¶

Critical Success Factors¶

Factor	Weight	Target	Minimum Acceptable
WAN Availability	20%	99.99%	99.95%
Cost Savings (Y1)	25%	$XXX,XXX	$XXX,XXX
User Satisfaction	15%	NPS +40	NPS +25
Deployment Time	15%	<2 weeks	<4 weeks
Application Performance	25%	All targets met	80% targets met

Project Success Definition¶

The SD-WAN migration project will be considered successful when:

All 9 sites are migrated and operational on SD-WAN
WAN availability exceeds 99.95%
Year 1 cost savings exceed $XXX,XXX
User satisfaction (NPS) improves by at least 10 points
All compliance requirements are met
MPLS circuits are fully eliminated within 18 months

References¶

Document	Description
Project Charter	Success criteria definitions
Financial Model	Cost/benefit calculations
User Survey Templates	Satisfaction measurement
Monitoring Specifications	Technical KPI collection

Document Version: 1.0 Last Updated: December 2025 Classification: Internal Use Only Abhavtech.com - SD-WAN Documentation